Return Policy

NexBorn Gear:

Returns & Exchanges:

If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won't settle for anything less than 100% customer satisfaction.

Do you need to send the shirt back to us for a refund or exchange? It's easy! Please contact us via email, and we will be happy to assist you in getting the wrong order back to us.


1. Refunds: Request a refund minus any applicable shipping costs.
2. Exchange of the order item: You are welcome to send the item back and requestan exchange for an item of equal or lesser value.  If you are exchanging for an item of greater value than the item returned, please include a note with your personal email so we can send an invoice.

For any of the above options, please send the items back to:


NexBorn Gear
6066 Shingle Creek Pkwy.
Brooklyn Center, MN 55430
(Please note: A Label will only be provided if the return is due to an error on our end.)


Our Print-It-Right Guarantee makes it quick and easy:
-If your order contains items that are printed materially different than your final
design or on incorrect products, we will reprint those incorrect pieces for you.
We will also email you pre-paid shipping labels so that your return doesn’t cost
you a dime.
-If for any reason we try and are unable to reprint those pieces correctly, we will
refund you those pieces. We will email you pre-paid shipping labels and you
will be refunded upon receipt of your returned items.

 

Questions or Concerns About Your Order?
For questions or concerns about your order, contact our customer care team by
email at Peace@Nexborngear.com.

Payment
Mastercard, Visa, Discover Card, American Express; PayPal, Shopify Payments

Shirt Care
To extend the life of your shirts, wash them inside-out in cold water and line dry or
tumble dry on low.


Back-ordered & discontinued items:
We do our best to keep inventory in stock.  All items in your order must be in stockbefore your order ships. If the items are not in stock order time can exceed stated time.


Discounts & Sale Items:
Coupon codes can be applied during the first step of checkout, where you can see thumbnails of your item in your cart. Please note that we do not allow coupon code stacking; orders found with stacked coupons may be voided


Product descriptions
We attempt to be as accurate as possible; however, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.


Missing package?  We can help!
If an item is lost in shipping and not marked as delivered by the Carrier, we will
cover reshipping costs of the goods. We send us an email with your name and order number. We will always reship using the shipping speed chosen at checkout. If the Carrier has marked the package as delivered to the address entered at checkout but you have not received it, please call the carrier and open a case for non- receipt of product and send us the case number. If the item is not redelivered to you within 10 business days of sending the case number to us, we will reship at no charge.
Boring details
Risk of Loss: The title of all goods transfers to the buyer at the point of destination.
Disputes: Any dispute relating to your purchase can be handled by contacting us by email at Peace@Nexborngear.com