Frequently Asked Questions

F.A.Q's
1. What is the return policy?
2. What are the shipping options?
     Flat Rate, or Priority Express via USPS.
3. What are the international taxes, duties, etc. that I have to pay? 
Here is a great tool to help determine your taxes & costs! https://www.shopify.com/toolbox/shipping/calculator
4.When will I receive my order?
We require 24-72 hours for creation of the product for 1-10 items, 10 or more items we require 5-7 business days for fulfillment, plus shipping time. We will always try to get the items out sooner than noted.
5. What do I do if I never received my order?
     Refer to our Returns Policy.
6.What do I do if I received a defective order?
     Refer to our Returns Policy.
7. How do I make changes to an order I’ve already placed?
     Email us at Peace@NexBornGear.com
8. Where are you located?
     Minneapolis, MN, USA
9. How is the product made? Where do the materials come from?
     Product is made in a Smoke Free environment, Shirts are either a Cotton or Poly/Cotton mix, and we use Vinyl for our designs.
10. How do I make sure I order the right size?
     T-Shirts are Standard sizes: S-5XL.
How do I contact your company if my question isn’t answered here?
Email us at Peace@NexBornGear.com or we can be reached from 8am-8pm CST at 612-512-0370 Leave a voice mail if unavailable.